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The GMS is aimed specifically at helpdesk providers. The other major addition is the Gateway Mediation Server (GMS), a free program that replicates the functionality of the Internet ID server and allows firewalls and NAT services to be bypassed when establishing a remote connection. The technician takes care of everything else. The QuickConnect executable file is downloaded and then the user accepts the remote connection request from the helpdesk technician. The user only has to run the QuickConnect file and then accept the incoming connection from the helpdesk technician. The QuickConnect feature lets the remote user establish a remote connection without installing the program. The connection is established either directly using an IP address, or indirectly using Internet ID, a firewall bypass feature that is today's standard for advanced and powerful remote PC access software. Remote Utilities can connect either over a LAN or the Internet. With Remote Utilities, the user can view a remote screen and operate the mouse and keyboard as if sitting right there. Remote Utilities (RUT) is remote desktop software that provides easy and secure access to remote PCs. We promised our users that we would implement their wishes in the new release, and that the upgrade would be free - now we are delivering on our promises." The new QuickConnect module, Gateway Mediation Server, and Voice & Video Chat connection mode, as well as numerous other features and fixes took us almost six months to develop, but it was worth it. Victoria, Mahe Alex Ter-Osipov, Usoris Technical Director reports, "Our new version 5.1 is a minor release, yet it has so many new features that it is in many ways like a major release.
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